YOUR FREQUENTLY ASKED QUESTIONS ANSWERED

Curious Minds Ask

Embark on a curious journey through our FAQ whimsical realm. Uncover all the answers to make your Wonderland event truly enchanting. “Imagination is the only weapon in the war with reality!” – Cheshire Cat

FAQs

Curiouser and curiouser! Want to customize your own adventure down the rabbit hole?
If the three available packages don’t suit, simply create your own bespoke Wonderland experience The Cheshire Cat Customise Package is the one for you. The Mad Hatter would approve! Please note that minimum hire fees apply, please check our delivery page.

In need of a little help from the Cheshire Cat to set up your props?
Unfortunately, it’s a dry hire affair here – no set-up services available. Our unique props are waiting for your magical touch!

Wondering about the looking glass of hire times?
Fear not, as 24 hours is the keyhole to Wonderland! All prices are set for a day’s journey into your whimsical world.

Ready to unlock the door to your event but worried about cancellation fees?
Dive deeper into the rabbit hole with our cancellation options! Life can be as unpredictable as the Queen of Hearts, so please refer to our Mad Hatter’s Cancellation Policy to avoid any curious mishaps.

Wanting to go solo and pick up the props yourself?
Unfortunately, we’re all about the royal delivery service to ensure our props stay in tip-top shape. Delivery fees can be found here.

Which enchanting package is right for me?
Each of our Wonderland packages is carefully curated to whisk you away to a world of enchantment and whimsy.

Alice in Wonderland Standard Package – a delightful assortment of Wonderland essentials, perfect for adding a touch of whimsy. Ideal for intimate gatherings or smaller events.

Mad Hatter’s Deluxe Package – a more extravagant collection of props. A marvelous assortment or props, perfect for unbirthday celebrations and mad tea parties.

Queen of Hearts Luxury Package – the ultimate Wonderland Adventure, complete with a regal array of props fit for a queen.

Cheshire Cat Customise Package – tailor your own magical journey by handpicking props from our extensive collection. For those who want a bespoke Wonderland experience.

How do I make a booking?
Begin at the beginning by exploring our whimsical collection. Choose a package, then submit the Royal Quote Request Form with your event details and the Queen will get back to you. For the full take on our booking process, venture to our How to Hire page.

Can I view the props before hiring?
No, we don’t have a shop front open to the public.  However, fear not! Our props are exactly as photographed – if not better! Our Wonderlanders often tell us the props look even more enchanting in person.

How far in advance should I book?
To ensure your props don’t vanish like a Cheshire Cat, make you book as soon as you’ve planned your whimsical event. Early reservations will help you sidestep any curious complications and keep your Wonderland dreams on track. Don’t be late, don’t be late, for this very important date!

Curious about a security deposit?
A security deposit is required with each hire. This ensures our delightlful props are safely returned. Your Wonderland bond will be fully refunded once our props come back in tip-top shape. Find out more about our Wonderland bond.

What happens if a prop meets an unfortunate fate while on hire?
For a glimpse into how we handle these curious occurrences, hop over to our Wonderland Bond page for the details. The hirer is responsible for covering the cost of any lost or damaged items.  Off with their heads, no – just kidding!

Ready to Add Some Magic?

Now that you have all the answers, it’s time to infuse a touch of enchantment into your next gathering. Let’s make your Wonderland dreams come true!